Contact Us: Your Cocoon of Exchange and Support

Illustration: the Andersen family writing to you, warm desk corner

A question about a game, help with an order, or simply some feedback to share? We're here — and every message gets a personal reply, not a copy-paste.

📧 By e-mail: the simplest way

For any question, order follow-up or pre-purchase advice, write to contact@tscoccoon.com — or use the form below. We usually reply within 24 to 48 business hours.

Tip: if your request concerns an order, include the order number — you'll save an exchange.

❓ Before writing: the FAQ

Shipping, returns, payment, choosing a game by age… our FAQ answers the most frequent questions instantly.

🧭 Need advice before buying?

Tell us the child's age and what they love doing right now: we'll point you honestly — including towards nothing at all if none of our games fits. That's how we work, and our customers appreciate it.