Frequently Asked Questions (FAQ): Clear Answers for a Serene Purchase
✨ Your Questions, Our Answers: A Guide for a Confident Shopping Experience
At TSCoccoon, we value clarity and transparency so that your shopping experience is as smooth and serene as our products. This Frequently Asked Questions (FAQ) is designed to give you quick and precise answers to the most frequent inquiries. If you don't find what you are looking for, our caring team is always here to help you via our contact page!
❓ 1. What are the delivery times for my order?
We know how eager you are to receive your treasures! For deliveries within the metropolitan UK/US/Canada (adapt if focusing on a different English-speaking market), delivery times are generally **7 to 12 business days**. For international deliveries, these times may vary slightly depending on the destination. We always do our best to ensure your packages arrive in your cocoon as quickly as possible!
📦 2. How can I track my order?
As soon as your package leaves our warehouses, you will receive a shipping confirmation email containing a unique tracking number. You can then follow the entire journey of your order by visiting our Order Tracking page and entering this number. Stay connected to your package, it will be arriving soon!
↩️ 3. Can I return an item if I change my mind?
Yes, of course! Your satisfaction is our priority. You have **14 days** from the receipt of your order to inform us of your wish to return an item. The item must be in its original condition and packaging. To find out the detailed procedure and obtain a return form, please consult our Return Policy. We are here to facilitate the process.
🧩 4. Are your Montessori toys safe and suitable for all ages?
The safety and quality of our products are paramount at TSCoccoon. All our toys are made from **durable and non-toxic materials**, such as high-quality wood with safe paints. Each product page clearly indicates the **recommended age** for the toy, in compliance with current safety standards. We encourage you to always respect these indications for your child's well-being.
🔒 5. Is my payment information secure on your site?
Absolutely! The security of your data is our commitment. Our site uses the latest encryption technologies (SSL certificate) to ensure that all your transactions and personal information are fully protected. You can shop with complete peace of mind on TSCoccoon, just like in a well-guarded cocoon.